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FAQs

Can I buy digital downloads of Sample Magic sample libraries?

Yes you can. Simply select the download option, pay for the product and you'll be directed to your personal download area.

How many chances do I get to download a sample library?

You get three chances within 48 hours to download any given library. If you need more time then contact us and our team will be able to extend the download link(s).

What formats do you offer?

All of our libraries are supplied as industry-standard 24-bit Wavs. Most of our libraries are also offered in Apple Loops, Rex2 and Stylus-RMX ready formats, with sampler patches for a range of samplers, including Logic's EXS24, HALion, Reason's NN-XT and more. Many of our libraries are supplied as specially programmed Reason ReFills. And we also sell a range of synth presets. Our sounds are designed to be as versatile as possible to allow them to be used as quickly and creatively as possible. All format information is contained in the 'Product Information' box on each product page.

Why does it cost the same price to download all formats and just Wavs?

When you buy a Sample Magic sample library, you are buying a licence to exploit the sounds commercially. This is a fixed fee whichever formats you choose to download. If you just want to use Wavs or Apple Loops, then you only need to download these files.

Do I have to download all formats or can I choose the format I use?

You don't have to download every format. Where different format options are available each format is supplied in a different zip file. Just download the zips you need.

What is Click & Mix?

Click & Mix lets you buy individual folders from any Sample Magic or Sample Magic Presents library so you only get the sounds you want, and not those you don't.  Libraries are typically broken down in to folders of Drums, Tops, Bass, Synth, Music, FX and Drum Hits.  You can purchase single or multiple folders from any release or mix and match folders from numerous releases to create your own custom library wherever you see the Click & Mix logo.

Can I still buy Sample Magic DVDs?

For many of our earlier products you still can. Just select the 'DVD' option and we will send out to you using our priority Fedex service. All of our newer products are digital only.

How much is shipping?

We despatch worldwide using Fedex Priority shipping, which is tracked and offers FREE next day delivery in the UK and delivery within 2-3 days for the rest of the world. Shipping charges depend upon country, with the amount confirmed during checkout. The shipping costs relate to the Fedex charges we incur - which can occasionally be significant to some areas. There's very little we can do about this. We have tried a variety of postal carriers but Fedex has proved to be both the most reliable and the best value for both us and our customers.

What payment options do you accept?

We offer SECURE online shopping powered by Sagepay and supporting all major credit and debit cards including VISA, Switch and Mastercard. We also accept PayPal.

Is buying online safe?

Our payment processing is looked after by Sagepay, the internationally respected digital sales operator with high-end online security and customer services. You can read more about them here: http://www.sagepay.com/security-standards. We also offer PayPal, the world's leading online payment provider.

What happens if a book or DVD is damaged or lost in the mail?

We will ship replacement orders completely FREE, no questions asked if a product gets lost or damaged in the postal process. It is so rare that we don't mind resending products. Same goes for damaged CD/DVDs. We want you to be 100% happy. If a CD/DVD is damaged however, please send it back BEFORE opening the shrink-wrapping - we can't refund or replace any item once this seal is broken.

How can I cancel an order?

If you wish to cancel a DVD or book order then please contact us as soon as you can and we will notify our warehouse.

Can I download your books digitally?

You can purchase The Secrets of House Music Production iPad Edition directly from the iTunes App Store (http://itunes.apple.com/ca/app/secrets-house-music-production/id452698237?mt=8#>)

I represent a music college. Can we get a discount for buying multiple copies of your book/s?

We do indeed offer bulk discounts to educational colleges. Please get in touch with us and we will give you some price indications.

Are your books or Apps available in any language except English?

Not yet. Maybe in the future.

I have bought one of your sample libraries and want to buy another. How well will the sounds work together?

We go to a lot of effort to ensure loops work well together across releases. Unlike some sample developers that throw together a load of sounds in random tempo groups, we take care to keep tempo groupings similar across titles so that, for example, a house producer can find 125bpm drum loops in Deep Tech-House, Progressive House and Transmission X (for your ultra-weird breakdowns). We also keep our naming conventions the same so that you always know where you are and what you’re dealing with.

What exactly am I actually buying?

When you buy a Sample Magic library you are NOT obtaining OWNERSHIP of the sounds - you are in fact purchasing a LICENSE to use the sounds within your musical compositions, whether or not your compositions are released commercially. The license is non-transferable, so if you are using an illegal copy of the product, you are not authorised to use the sounds. The original producer of the sounds will always remain the OWNER of the sounds.

How can I use the sounds?

You may use the sounds in combination with other sounds within your musical compositions. You may release such compositions commercially without payment of any further fees or royalties for such usage. For example, if you are the original purchaser of Funky House Grooves and you used sounds from it to create the soundtrack of a television commercial, simply by combining a drum loop sample with a guitar loop sample, and the TV advert was broadcast hundreds of times, you would keep all the royalties that the advert earns you, because you already purchased a private license to use the sounds commercially. You cannot use the sounds in isolation (i.e. when not within musical compositions) as part of a commercially released project - for instance you cannot use the sounds to make another sample product.

Can I use your sounds to make library / production music?

Absolutely. Just so long as you follow the guidelines above - i.e. you use the sounds within your own compositions - that's fine. Our samples are there to be used!

Who else can use the sounds I have purchased?

Nobody, unless they also purchased the same sample product brand new. Only the ORIGINAL PURCHASER of the product has the right to use the sounds commercially. This means that you CANNOT SELL or give the sounds to anyone else. If you do, and they use the sounds within a commercial release, they will have to pay royalties to Sample Magic for using the sounds.

Do I have to credit my use of the sounds on my album sleeve, etc?

You don’t have to but it is always appreciated.

Do I have to buy a license to exploit the free samples on your website?

We provide many free loops and samples on our website so that you can make a truly informed decision before splashing out on a full product. We don't ask you to register to use these sounds and hope that you make as much use of them as possible. However, if you are planning on using any Sample Magic sounds in productions that are to be sold or released then you will need to buy a license to use them. This means either buying the full physical or digital product from which the free samples are taken.

What if a school, college, studio or other institution purchases a digital or physical sample library?

The licence covers the release of original tracks using the sounds and produced by the establishment or studio name - individual names can be added. If an individual within the organisation wishes to use the sounds as produced under his own name, that person must purchase another copy in order to obtain a licence agreement.

I'm a sample producer - do you ever hire new producers?

We are always pleased to hear from top-class sound designers and sample producers. We pay well for the right material and we're a young, friendly and exciting company to work with. Contact us here if you've got what it takes...

I’ve got a question you haven’t answered!

No problem. Just contact us and one of the team will get back to you ASAP – usually the same day and usually within an hour or two. Ask us anything – except why we’re not making bog-standard samples!